How Kejasafe collects, uses, stores, shares, and safeguards personal and operational housing data. Last updated: June 15, 2026.
This Privacy Policy explains how Kejasafe.co.ke and related dashboards collect and use information when you browse listings, create an account, submit a property, send an inquiry, manage a landlord portal, or use admin tools.
The policy applies to tenants, landlords, agents, property managers, administrators, support users, and visitors to public pages.
Account and profile information may include your name, email address, phone number, role, account status, authentication settings, and communication preferences.
Property and listing information may include titles, descriptions, prices, locations, amenities, images, documents, ownership or manager details, moderation decisions, and listing history.
Tenant activity may include saved properties, inquiries, viewing requests, comparison activity, search filters, and messages sent through the platform.
Security and technical information may include IP address, device or browser user agent, session identifiers, login timestamps, audit events, CSRF metadata, and backend-provider routing information.
Support and moderation information may include reports, rejection reasons, admin notes, dispute details, and records needed to investigate abuse or improve platform safety.
We use information to create accounts, authenticate users, display listings, route inquiries, schedule or manage viewing workflows, publish landlord content, and maintain dashboard features.
We use listing, owner, and moderation data to review submissions, reduce deceptive listings, verify property quality signals, and protect tenants from misleading or unsafe content.
We use technical data to secure accounts, detect suspicious behavior, preserve audit trails, debug system errors, monitor service reliability, and prevent unauthorized access.
We may use aggregated or de-identified information to understand platform performance, improve search, measure listing quality, and plan new product features.
We share information between tenants, landlords, agents, and property managers only as needed to support legitimate property inquiries and listing workflows.
We may share information with service providers that help us operate hosting, databases, email delivery, storage, analytics, fraud prevention, customer support, and security monitoring.
We may disclose information if required by law, court order, regulatory request, fraud investigation, safety concern, or to enforce our Terms of Service and Acceptable Use Policy.
We do not sell personal information. If we introduce advertising or third-party marketing features in the future, we will update this policy and provide appropriate controls.
We use cookies and similar technologies for authentication, session continuity, CSRF protection, security, preferences, and platform reliability.
Some cookies are required for the service to work. Optional analytics or preference cookies, where used, help us understand performance and improve the experience.
For more detail, see our Cookie Policy.
We retain account, listing, inquiry, and audit information for as long as needed to operate the service, comply with legal obligations, resolve disputes, prevent fraud, and enforce platform rules.
Deleted or closed accounts may remain in backups, audit logs, moderation records, or legal records for a limited period where retention is necessary for security, compliance, or dispute resolution.
We use technical and organizational safeguards such as httpOnly authentication cookies, CSRF protection, server-side permission checks, audit logging, and access controls.
No online service can guarantee absolute security. You are responsible for using a strong password, protecting your devices, and reporting suspicious account activity promptly.
You may update account details, manage sessions, request password resets, and control certain communications through account settings or support workflows.
Depending on applicable law, you may request access, correction, deletion, restriction, or portability of personal information. Some requests may be limited where retention is required for security, legal, or fraud-prevention reasons.
To make a privacy request, contact us through the support channels listed on the Kejasafe website.
Kejasafe is not intended for children. Users should not submit sensitive personal information unless it is specifically required for a lawful property or account workflow.
If we learn that information was submitted by a child or was submitted unlawfully, we may delete it or restrict the related account.
We may update this Privacy Policy as our services, legal obligations, or safety practices change. The updated version will be posted on this page with a new effective date.
Material changes may also be communicated through the site, dashboard notifications, or email where appropriate.
